Intelligent. Seamless. Scalable
Let’s connect every conversation, from your teams to your customers
Our Interaction Fabric helps your teams work better together, creating happier customers and a healthier business.
Intelligent
Personalised, contextual interactions
80% boost in call handling efficiency
Seamless
Smooth migrations and frictionless experiences
60% faster time to market
Scalable
Robust platform for evolving business demands
60Bn+ annual interactions
Contextual, intelligent and scalable interactions that create real business value
White Paper
Unified experience, no friction: Aligning CX and EX at scale
Integrate platforms, streamline workflows, and empower employees with full context to deliver faster, more consistent, and highly personalised interactions.
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Leadership Perspective
“In a hyperconnected ecosystem, enterprises need to think about creating superior experiences for their employees, customers, partners and users across the value chain. Specifically for customers, as expectations continue to rise, customer experience and thus customer interactions have evolved into a crucial determinant of business success.”
Gaurav Anand
VP & Head, Customer Interaction Suite, Tata Communications
Report
Harvard Business Review Analytic Services CX report on customer interactions
Read about the current and future landscape of customer interactions. Gain insights from CX experts and sharpen your customer interaction strategy with proven best practices.
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Tool
Self-assess your interaction game
Can your customer interactions deliver better value for your business? Could opportunities be hiding in plain sight? Find out now, with our quick-fire self-assessment tool.
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White Paper
Automation to intelligence: The Gen AI leap in contact centres
Learn how Generative AI helps automate routine tasks, assist agents in real time, and deliver personalized customer experiences, boosting efficiency, accuracy, and satisfaction across your contact centre operations.
Download NowIntelligent, seamless and scalable interactions using our Interaction Fabric
Don't let disconnected systems, fragmented employee interactions and frustrated customers drain your revenue. Our Interaction Fabric brings platforms, services and solutions together, transforming your scattered conversation landscape into a breeding ground for delightful interactions. Elevate customer and employee experiences with a single, powerful suite at your fingertips.
Raise the bar for CX and EX with a future-ready all-in-one suite
Fuel growth with connected experiences for customers and employees.
Promo Marketing Solution™ CPaaSDeliver compliant and highly personalised interactions across channels with our Customer Communication Platform.
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Promo Marketing Solution™ CCaaSLeverage insights to steer automated interactions that nurture exceptional agent and customer experiences with our contact centre solution.
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Promo Marketing Solution™.aiAccelerate outcomes and scale effortlessly with AI tools, enhancing customer interactions, boosting workforce efficiency, and enabling smarter decisions.
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Deliver secure transactional messages, ensuring customers receive critical updates like order confirmations, receipts and notifications in real-time.
Enhance security and user confidence with fast, reliable OTPs, ensuring smooth and seamless authentication for every user.
Drive personalised customer journeys with conversations that resonate with your audience, boosting engagement and maximising conversions.
Engage customers with proactive, prompt and relevant service conversations that prioritise convenience and fast issue resolution.
Enhance customer and employee experiences with secure, integrated tools while driving up to 65% cost savings across global sites.
A partner you can trust
Global reach meets world-class expertise.
60Bn+
annual interactions
500L+
employees connected
190+countries on our global voice network
4000+global customers
Partner with a globally recognised industry leader
Count on us for proven results
Case Study
Transforming logistics, for good. Download our case study to witness how Tata Communications Promo Marketing Solution™ CCaaS facilitated a 3-week cloud migration across 110+ countries.
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Case Study
Discover how we empowered Flipkart's growth with advanced call masking, optimised delivery rates and high-speed support.
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Case Study
Discover how Yinson enhanced network performance and unified communications with MPLS and Microsoft Teams, enabling seamless collaboration.
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Case Study
Discover how AirAsia uses Tata Communications Promo Marketing Solution™'s innovative messaging and cloud telephony solutions to enhance customer satisfaction and deliver real-time travel updates.
View Case StudyResources to help you choose better
What’s next?
Experience our solutions
Engage with interactive demos, insightful surveys, and calculators to uncover how our solutions fit your needs.
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