Frequently Asked Questions

PromoMarketingSolution is a CPaaS (Communications Platform as a Service) company based in India. We provide Bulk SMS, RCS Business Messaging, WhatsApp Business API, and Voice/IVR/OBD services through a single API and dashboard, for businesses that need to reach customers reliably at scale.

We support four channels: Bulk SMS (transactional and promotional), RCS Business Messaging, the official WhatsApp Business API, and Voice services including IVR (Interactive Voice Response) and OBD (Outbound Dialer).

Each channel is billed per unit — per SMS segment, per RCS/WhatsApp message, or per voice minute — with rates that decrease as your monthly volume grows. There's no setup fee on standard plans. See our Pricing Overview page for indicative starting rates, or request a custom quote based on your actual volume.

Yes. TRAI's Distributed Ledger Technology (DLT) framework requires all commercial senders in India to register their entity, sender IDs, and message templates on a DLT platform before sending transactional or promotional SMS. We guide new customers through this registration as part of onboarding.

Technical integration (API keys and a test environment) can typically be completed within a day. The overall timeline depends on how quickly your DLT registration (for SMS) and WhatsApp Business API approval (if applicable) are completed, since those go through third-party/regulatory approval outside our control.

Yes. We provide access to the official WhatsApp Business API (via Meta's Business Solution Provider ecosystem), not an unofficial API workaround, which means your account stays compliant with WhatsApp's commerce and messaging policies.

Our platform uses redundant carrier routing and automatic failover to maximize delivery rates. For RCS specifically, messages automatically fall back to SMS if the recipient's device or carrier doesn't support RCS. Delivery status for every message is available in real time through the dashboard and API.

We offer a test environment during onboarding so you can validate integration before committing to a plan. Ask our team about current trial terms when you request a demo.

New accounts get dedicated onboarding support. All customers have direct access to technical support rather than a generic ticket queue, and enterprise accounts are assigned a dedicated account manager.

We align our data handling practices with India's Digital Personal Data Protection (DPDP) Act. See our DPDP Act Compliance Statement and Privacy Policy for details on how customer and end-user data is collected, stored, and used.