Privacy Policy

Last updated: September 6, 2026

This Privacy Policy explains how PromoMarketingSolution ("we", "us", or "our") collects, uses, discloses, and safeguards information when you visit our website, use our platform, or communicate with us. By using our services, you agree to the practices described here.

Who this policy applies to

This policy applies to visitors to our website, prospective and current customers who use our Bulk SMS, RCS, WhatsApp Business API, and Voice/IVR/OBD services, and — where relevant — the end recipients of messages and calls sent by our customers through our platform.

Information we collect

• Account information: name, company name, business email, phone number, and billing details you provide when creating an account or requesting a demo.
• Usage data: API calls, message/call volumes, delivery status, and platform activity logs generated as you use our services.
• Message content and metadata: the content and delivery metadata of messages/calls our customers send through the platform, processed on their behalf as a data processor.
• Website data: pages visited, device/browser information, and cookies, as described in our Cookie Policy.

How we use your information

• To provide, operate, and maintain our messaging and voice services
• To process transactions and send account/billing-related communications
• To provide customer support and respond to inquiries
• To monitor for fraud, abuse, and violations of our Terms of Service
• To comply with legal obligations, including TRAI/DLT and DPDP Act requirements
• To improve our platform and develop new features

How we share your information

We do not sell personal information. We may share information with:

• Telecom carriers, aggregators, and messaging providers (e.g., Meta for WhatsApp Business API) strictly to deliver messages/calls on your behalf
• Sub-processors and service providers who support our infrastructure (hosting, analytics, payment processing) under confidentiality obligations
• Regulators and law enforcement, where required by law or a valid legal process
• A successor entity in the event of a merger, acquisition, or sale of assets

Cookies and tracking technologies

Our website uses cookies and similar technologies to operate correctly and understand how visitors use our site. See our Cookie Policy for details on the types of cookies we use and how to manage your preferences.

Data retention

We retain personal information for as long as necessary to provide our services, comply with legal and regulatory obligations (including TRAI/DLT record-keeping requirements), resolve disputes, and enforce our agreements. Retention periods vary by data type. As a general rule, account and billing records are retained for the duration of your account plus as long as required to meet Indian tax and regulatory record-keeping obligations, and message/call metadata is retained for up to 180 days unless a longer period is required under TRAI/DLT regulations.

Data security

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. See our Security & Data Protection page for more detail. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your rights

Depending on your location and applicable law (including India's DPDP Act and, where relevant, the EU GDPR), you may have the right to access, correct, delete, or restrict processing of your personal information, and to withdraw consent. To exercise these rights, contact us using the details below.

Children's privacy

Our services are intended for business use and are not directed to individuals under 18. We do not knowingly collect personal information from children.

International data transfers

Our infrastructure and sub-processors are primarily hosted in India, with some supporting services (such as analytics or cloud infrastructure) potentially hosted outside India. Where personal information is transferred internationally, we require sub-processors to maintain safeguards consistent with applicable data protection law.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above, and where appropriate, we will notify customers directly.

Contact us

For privacy-related questions or to exercise your rights, contact our Grievance Officer:

• Designation: Grievance Officer
• Email: info@promomarketingsolution.com
• Address: Laxmi Nagar, New Delhi, Delhi 110092, India