Security & Data Protection
How we protect the platform, and the data that flows through it, for every business that relies on us to reach their customers.
How we approach security
Infrastructure security
Our platform runs on hardened cloud infrastructure with network segmentation between environments, reducing the blast radius of any single component.
Data protection
Customer and message data is handled under access controls and data-handling practices aligned with our Privacy Policy and DPDP Act obligations.
Encryption
Data in transit to and from our platform is encrypted using industry-standard transport security (TLS).
Access controls
Internal access to production systems and customer data is restricted on a need-to-know basis, with authentication required for all administrative access.
Monitoring
Platform activity and delivery infrastructure are monitored to detect anomalies and respond to incidents.
Backup & recovery
Operational data is backed up as part of our infrastructure practices to support recovery in the event of a failure.
Availability & service commitments
For uptime commitments, support response times, and other service-level details, see our Service Level Agreement.
Compliance & enterprise security reviews
Our data-handling practices are described in more detail in our Privacy Policy, GDPR and DPDP Act compliance pages. If your procurement or security team needs to complete a vendor security questionnaire, get in touch and we'll work through it directly.
Have specific security requirements?
Talk to our team about your compliance or security review needs.