Refund & Cancellation Policy

Last updated: [Effective Date]

This policy explains how cancellations and refunds are handled for PromoMarketingSolution accounts, prepaid message/call credits, and subscription plans. It works alongside our Terms of Service.

Eligibility for cancellation

Cancellation eligibility depends on your plan type (prepaid credits vs. subscription) and account standing. [Specify exact eligibility rules — e.g. minimum commitment period, notice period — per your actual plan terms]

How to cancel

To cancel a plan or request account closure, contact our team through the Contact page or your registered support channel. We'll confirm cancellation in writing and provide the effective date the account will stop billing.

Refund conditions

Refunds, where applicable, are assessed based on unused prepaid credits, unbilled usage, and the terms of the specific plan purchased. [Define exact refund conditions and any pro-rata calculation method]

Non-refundable items

Some items are generally non-refundable once consumed or delivered — for example, messages/calls that have already been sent, DLT/regulatory registration fees paid to third parties, and one-time setup or onboarding fees. [Confirm the exact non-refundable list for your plans]

Billing disputes

If you believe you've been billed incorrectly, raise a dispute through the Contact page within [X] days of the invoice date, including your account ID and a description of the discrepancy. We'll investigate and respond with our findings.

Processing timeline

Approved refunds are processed to the original payment method within [X] business days of approval, subject to your bank or payment provider's own processing times.

Contact & support

Questions about a cancellation, refund, or billing dispute can be sent to [billing@promomarketingsolution.com] or via our Contact page.